Emergency Procedures

Critical information for handling emergency situations.

EMERGENCY CONTACTS

Fire/Medical/Police Emergency: 911

Management Emergency Line:

• Contact information to be added by management
• Available 24/7 for urgent issues

Non-Emergency Police: [Local non-emergency number] Poison Control: 1-800-222-1222

Types of Emergencies

Medical Emergencies

Customer or Staff Injury

1. Assess the situation - Is it life-threatening?

   • If YES: Call 911 immediately
   • If NO: Provide first aid and assess if medical attention needed

2. Immediate Actions:

   • Call 911 for serious injuries (bleeding, unconsciousness, chest pain, difficulty breathing)
   • Have someone meet paramedics at the entrance
   • Do not move injured person unless in immediate danger
   • Keep person calm and comfortable
   • Have someone document what happened

3. After Emergency:

   • Complete incident report immediately
   • Notify manager as soon as possible
   • Preserve any evidence (broken equipment, spills, etc.)
   • Document witness information

First Aid Kit Location

• Behind main counter in labeled red box
• Check monthly that supplies are stocked
• Know CPR/First Aid trained staff members

Fire Emergencies

If Fire Detected

1. Evacuate immediately if fire is spreading or producing heavy smoke
2. Call 911 - Do not assume someone else has called
3. Use fire extinguisher ONLY if:
   • Fire is very small (size of trash can or smaller)
   • You have clear escape route
   • You know how to use extinguisher

PASS Method for Fire Extinguisher

• Pull the pin
• Aim at base of fire
• Squeeze the handle
• Sweep side to side

Fire Extinguisher Locations

• Behind counter near espresso machine
• In kitchen near stove/cooking area
• Near emergency exit door

Evacuation Procedure

• Announce "Fire - Everyone out now!"
• Direct customers to nearest exit
• Do not stop to collect belongings
• Meeting point: [Specify safe location outside]
• Account for all staff members
• Do not re-enter building until fire department gives all-clear

Security Emergencies

Robbery or Theft in Progress

Your Safety First

Your life is more valuable than any amount of money. Do not resist or chase.

1. Stay calm - Comply with demands
2. Do not resist - Give them what they ask for
3. Observe details safely:
   • Physical description
   • Clothing
   • Vehicle description if visible
   • Direction of travel
4. After they leave:
   • Lock doors
   • Call 911 immediately
   • Do not touch anything they touched (evidence)
   • Document everything you remember
   • Contact manager

Suspicious Person or Behavior

• Trust your instincts
• Do not confront
• Stay in public areas
• Call police if person is:
  • Threatening customers or staff
  • Attempting to enter restricted areas
  • Acting erratically or dangerously
• Document description and behavior
• Notify manager

Active Threat Situation

If someone enters with a weapon or violent intent:

1. RUN - Escape if possible

   • Leave belongings behind
   • Help others escape if safe
   • Prevent others from entering
   • Call 911 when safe

2. HIDE - If escape not possible

   • Lock doors, barricade entry
   • Silence phones
   • Turn off lights
   • Hide behind solid objects
   • Stay quiet

3. FIGHT - Only as last resort

   • Commit to action
   • Use any items as weapons
   • Be aggressive

Equipment Emergencies

Gas Leak Suspected

• Evacuate building immediately
• Do not turn lights on/off
• Do not use phones inside building
• Call 911 and gas company from outside
• Do not re-enter until cleared

Electrical Fire or Sparking Equipment

• Turn off main power if safe to access
• Do not use water on electrical fires
• Use Class C fire extinguisher if trained
• Evacuate if fire spreads
• Call 911

Major Water Leak or Flooding

• Turn off water main if accessible and safe
• Move equipment and supplies away from water
• Evacuate if water reaches electrical outlets
• Document damage with photos
• Contact manager and building maintenance
• Call plumber if after hours

Severe Weather

Tornado Warning

• Move customers and staff away from windows
• Go to interior room or bathroom
• Stay low to ground
• Cover head and neck
• Stay until all-clear is given

Severe Thunderstorm

• Stay indoors
• Unplug sensitive equipment if time allows
• Stay away from windows
• Do not go outside until storm passes

Hazardous Material Spill

Chemical Spill (Cleaning Supplies, etc.)

1. Evacuate area - Keep people away
2. Ventilate if safe - Open doors/windows
3. Small spill:
   • Wear gloves
   • Use spill kit
   • Follow product instructions
4. Large spill or unknown substance:
   • Evacuate building
   • Call 911
   • Contact poison control if exposure

Food Contamination

• Stop using affected product immediately
• Quarantine contaminated items
• Do not serve any affected food/drinks
• Post sign if menu items unavailable
• Contact health department
• Notify manager immediately
• Document everything

Customer Medical Issues

Customer Choking

1. Ask "Are you choking?"
2. If they can't speak or breathe:
   • Call 911
   • Perform Heimlich maneuver if trained
   • Continue until object dislodges or EMS arrives

Customer Allergic Reaction

• Call 911 immediately for severe reactions
• Ask if they have EpiPen
• Help them use it if needed
• Keep them calm
• Stay with them until EMS arrives
• Document what they consumed

Customer Appears Intoxicated or Overdosing

• Call 911 if person is unconscious or in distress
• Do not leave person alone
• Turn unconscious person on side
• Do not give food or water
• Stay until EMS arrives

After Any Emergency

Documentation Required

1. Incident Report - Complete immediately while details are fresh
2. Witness Statements - Get contact info and statements
3. Photos - Document any damage or scene
4. Manager Notification - Contact as soon as safely possible
5. Follow-up - Additional reporting may be required

Incident Report Should Include

• Date, time, location of incident
• Names of all involved (staff, customers, witnesses)
• Detailed description of what happened
• Actions taken
• Emergency services called (which agency, when)
• Injuries reported
• Damage assessment
• Your signature and date

Training Requirements

All staff must:

• Know all emergency exits
• Know location of fire extinguishers
• Know location of first aid kit
• Have emergency contact numbers accessible
• Review these procedures annually
• Participate in emergency drills if conducted

Emergency Supplies Location

• First Aid Kit: Behind main counter
• Fire Extinguishers: 3 locations (see above)
• Emergency Exits: [Mark locations]
• Emergency Lights: Battery backup, test monthly
• Flashlights: Under register and in back office

Important Numbers Quick Reference

Emergency Type	Number
Fire/Medical/Police	911
Poison Control	1-800-222-1222
Management Emergency	[To be added]
Building Security	[To be added]
Gas Company Emergency	[To be added]
Electric Company Emergency	[To be added]
Plumber After Hours	[To be added]

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Stay Prepared

• Review these procedures regularly
• Know your role in emergencies
• Stay calm and follow training
• When in doubt, call 911

Questions about emergency procedures? Contact management at [email protected]