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POS System - FrontTab Guide ​

Quick reference for taking orders and processing payments on FrontTab

Complete Payment Systems Guide

For comprehensive information about ALL payment methods (kiosk, register, online, mobile POS), see the complete Register & Payment Systems Guide.

⚡ Quick Start (New Employees) ​

What you'll do most:

  1. Ring up drinks at the register
  2. Take customer payments (card, cash, mobile)
  3. Apply discounts/coupons
  4. Handle refunds (with manager approval)

First day? Watch for:

  • FrontTab tablet is the main register (NOT Square)
  • Large tablet for staff operation
  • Small customer-facing display showing cart/total
  • Card reader attached for payments
  • Cash drawer opens automatically on cash sales
  • Receipt printer prints automatically

Login: admin.fronttab.com/#/login

You've Got This!

FrontTab is easy to use. Most transactions take 30 seconds. You'll be comfortable within your first hour.

🧾 Taking an Order (Step by Step) ​

1. Start a New Order ​

  • Tap "New Sale" button or "+" icon
  • New order screen opens

2. Find the Item ​

Two ways:

  1. Search: Tap search bar, type drink name
  2. Browse: Tap category → Tap item

Categories you'll use:

  • Boba Milk Tea
  • Fruit Tea
  • Toppings (add-ons)
  • Pastries
  • MISC (sparkling water, etc.)

3. Customize the Order ​

After selecting a drink, you'll see options:

Sweetness Level:

  • 0% (No sugar)
  • 25%
  • 50%
  • 75%
  • 100%

Ice Level:

  • No ice
  • Light ice
  • Regular ice
  • Extra ice

Toppings (add each separately):

  • Tapioca pearls (included free with every drink)
  • Popping boba (+$1.00 each): Passion Fruit, Peach
  • Jellies (+$1.00 each): Strawberry Heart, Mango Star, Lychee
  • Cream Caps (+$1.00 each): Classic Cream, Sea Salt Cream

Customization Defaults

If customer doesn't specify:

  • Sweetness: 100% (recipes designed for full sweetness)
  • Ice: Regular
  • Toppings: Tapioca pearls are included automatically

4. Add to Cart ​

  • Tap "Add to Cart" or "Done"
  • Item appears in order on left side
  • Customer sees total on facing display in real-time

5. Review Order ​

  • Check items are correct
  • Check customizations match what customer said
  • Verbally confirm order with customer:

    "So I have you down for a Large Thai Tea, 100% sweet, regular ice, with tapioca. Your total is $6.50. How would you like to pay?"

💳 Taking Payment ​

Credit/Debit Card ​

  1. Tell customer total amount
  2. Customer taps/inserts/swipes card on card reader
  3. FrontTab processes automatically
  4. Receipt prints automatically
  5. Hand customer receipt and tell them order number

Tap, Insert, or Swipe:

  • Most cards: Customer taps (contactless)
  • Older cards: Insert chip side up
  • Very old cards: Swipe stripe

Cash Payment ​

Front register is the ONLY location for cash

  1. Tell customer total
  2. Tap "Cash" button in FrontTab
  3. Enter amount customer gave you
  4. FrontTab calculates and shows change due
  5. Count change back to customer out loud
  6. Cash drawer opens automatically
  7. Place bills by denomination
  8. Receipt prints

Making Change:

  • FrontTab shows exact change amount
  • Count change back to customer clearly
  • "Your total was $5.25, out of $10, here's $4.75 change"

Mobile Payment (Apple Pay, Google Pay) ​

  1. Customer holds phone near card reader
  2. Processes automatically like contactless card
  3. Receipt prints

🎫 Discounts & Coupons ​

Applying a Discount ​

Staff can apply up to 20% without approvalOver 20% requires manager override

Percentage Off:

  1. After adding items, tap "Discount"
  2. Enter percentage (e.g., 10, 15, 20)
  3. Discount applies to order
  4. Shows on customer-facing display

Dollar Amount Off:

  1. Tap "Discount"
  2. Enter dollar amount
  3. Confirm

Member Discounts ​

  • Members get automatic discounts in online system
  • For in-person: Ask if they're a member
  • Look up membership in system
  • Apply appropriate tier discount

🔄 Modifying Orders ​

Void Item Before Payment ​

  1. Tap item in cart
  2. Tap "Remove" or "Delete"
  3. Item removed from order
  4. Total updates automatically

Modify Item Before Payment ​

  1. Tap item in cart
  2. Tap "Edit" or "Modify"
  3. Change customizations
  4. Confirm changes

Split Payment ​

  1. After entering all items, tap "Split"
  2. Enter amount for first card
  3. Process first payment
  4. Process second payment for remainder

💰 Refunds (Manager Approval Required) ​

Always Get Manager Approval

NEVER process a refund without manager approval. This is a fireable offense if abused.

When Refunds Are Appropriate ​

✅ Drink made incorrectly (our error) ✅ Item not as described ✅ Significant delay (our fault) ✅ Order spilled by staff before customer received

❌ Customer ordered wrong item by mistake ❌ Customer doesn't like taste of correctly-made item ❌ Customer changed mind after drinking

How to Process Refund (Manager Only) ​

  1. Get manager approval and presence
  2. Manager logs into FrontTab
  3. Find transaction in history
  4. Select refund option
  5. Enter refund reason
  6. Process refund
  7. Receipt prints showing refund

See: Handling Complaints for full refund policy

🆘 Troubleshooting ​

Card Declined ​

Stay professional and discreet

  1. "It looks like that card didn't go through"
  2. "Do you have another payment method?"
  3. Offer alternatives:
    • Different card
    • Cash (if at front register)
    • Mobile payment

Never:

  • Announce loudly "CARD DECLINED"
  • Ask why it was declined
  • Make assumptions about customer's finances

Receipt Printer Jam/Not Printing ​

  1. Check printer power
  2. Check paper roll (may need replacing)
  3. Open printer and clear any jammed paper
  4. Restart printer if needed
  5. Manual reprint from FrontTab if needed

Cash Drawer Won't Open ​

  1. Don't force it
  2. Complete transaction without opening drawer
  3. Use manager override key
  4. Call manager immediately

FrontTab Frozen/Not Responding ​

  1. Try tapping "Home" or "Back"
  2. If completely frozen, restart tablet
  3. Hold power button → Restart
  4. Takes 1-2 minutes to reboot
  5. Use backup system (paper) if needed

Customer-Facing Display Not Working ​

  • Transaction still works, just customer can't see
  • Verbally tell customer total
  • Show them your screen if needed
  • Report to manager to fix

🧹 End of Shift ​

Closing Cash Drawer (Cash Register Only) ​

Before leaving:

  1. Count cash in drawer
  2. Fill out cash count sheet
  3. Verify total with opening balance + sales
  4. Report discrepancies immediately to manager
  5. Manager verifies and signs off

Cash Drop:

  • If drawer exceeds $200 during shift, do cash drop
  • Count excess, place in envelope with amount written
  • Place in safe
  • Log in cash drop sheet

💡 Pro Tips ​

Speed Tips:

  1. Learn keyboard shortcuts if available
  2. Memorize popular drinks
  3. Confirm customizations while entering order
  4. Have payment method ready before finalizing

Accuracy Tips:

  1. Always repeat order back to customer
  2. Show customer the screen before payment
  3. Double-check customizations
  4. Verify special requests in notes

Customer Service:

  1. Greet warmly while entering order
  2. Keep conversation friendly
  3. Thank customer after payment
  4. Tell them order number clearly

📋 Quick Reference ​

Common Buttons ​

  • New Sale - Start new order
  • Add to Cart - Add current item
  • Discount - Apply discount
  • Cash - Cash payment
  • Void - Cancel transaction
  • Split - Split payment
  • Refund - Process refund (manager only)

Payment Methods Accepted ​

✅ Tap pay (contactless card) ✅ Chip card ✅ Swipe card ✅ Cash (front register only) ✅ Apple Pay ✅ Google Pay ✅ Mobile wallets

When to Get Manager ​

  • Refund requested
  • Discount over 20%
  • Cash drawer issue
  • System error won't clear
  • Customer complaint escalation
  • Any situation you're unsure about

Questions? Ask your manager or contact [email protected]

Login issues? Contact management for password reset

Internal documentation for Muse & Co staff only

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