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POS System Management ​

Admin guide for managing the FrontTab POS system

Manager/Admin Only

This page is for managers and administrators who need to manage menu items and POS settings. Regular staff should use the POS System Guide for taking orders.

Admin Portal Access ​

URL: https://admin.fronttab.com/#/login

Who has access:

  • Store managers
  • Administrators
  • Owner

Login credentials:

  • Ask your manager or owner for login credentials
  • Keep credentials secure - don't share with regular staff

Managing the Menu ​

Accessing Menu Management ​

  1. Log in to https://admin.fronttab.com/#/login
  2. Navigate to Menu > Menu Management
  3. Here you can view, add, edit, or remove menu items

Adding New Menu Items ​

When you need to add a new drink or product to the menu:

  1. Go to Menu > Menu Management
  2. Click "Add New Item" or similar button
  3. Fill in item details:
    • Name
    • Description
    • Price
    • Category (Milk Tea, Coffee, Fruit Tea, etc.)
    • Available customizations (sweetness, ice, toppings)
    • Printing Scheme: Kitchen / Label / Packer
    • Image (optional)
  4. Save the new item

Printing Scheme Configuration

When adding new items, you must configure the Printing Scheme. This determines which printers will print this item:

Available printing schemes:

  • Kitchen - Prints to kitchen printer for prep
  • Label - Prints item labels
  • Packer - Prints to packing station

Current standard setting: Kitchen / Label / Packer

Make sure to select the appropriate printing scheme for the item type. If unsure, use the standard setting above.

Known Issue: Printer Problems with New Items

IMPORTANT: When adding new menu items, there is a known issue where the receipt printer may not print these items correctly, even when the Printing Scheme is configured.

Symptoms:

  • New items don't appear on printed receipts
  • Kitchen tickets missing new items
  • Printer skips new items entirely
  • Items show in POS but don't print to Kitchen/Label/Packer printers

Root Cause: The Printing Scheme configuration (Kitchen / Label / Packer) doesn't always apply correctly to new items automatically. The printer needs additional backend configuration.

Temporary Solution: Currently, this requires the FrontTab company to fix remotely. Even if you set the Printing Scheme correctly when adding the item, the printer may still need remote configuration.

Steps when this happens:

  1. Note which items are not printing (and which printers affected)
  2. Verify the Printing Scheme is set correctly in the item settings
  3. Contact FrontTab support immediately
  4. Provide them with:
    • Item name(s) affected
    • Which printers are not printing (Kitchen / Label / Packer)
    • Printing Scheme setting you selected
    • When items were added
    • Screenshots of the issue if possible
  5. FrontTab support will connect remotely to fix the printer configuration

What FrontTab does: They remotely configure the backend printer settings to properly route the new items to the correct printers based on the Printing Scheme you selected.

Contact FrontTab Support:

  • [📧 Support Email - Add contact info here]
  • [📞 Support Phone - Add contact info here]
  • [💬 Support Chat - Add URL here if available]

Long-term fix: We are working with FrontTab to find a permanent solution so new items automatically configure printer settings based on the selected Printing Scheme. Check back for updates.

Editing Existing Menu Items ​

To modify an existing item:

  1. Go to Menu > Menu Management
  2. Find the item you want to edit
  3. Click "Edit" or the item name
  4. Make your changes:
    • Update price
    • Change description
    • Modify available options
    • Update image
  5. Save changes

Note: Editing existing items usually doesn't cause printer issues. The printer problem mainly affects new items.

Removing Menu Items ​

To remove an item from the menu (seasonal items, discontinued products):

  1. Go to Menu > Menu Management
  2. Find the item to remove
  3. Click "Delete" or "Deactivate"
  4. Confirm removal

Deactivate vs Delete

  • Deactivate: Hides item from customer view but keeps it in system (recommended for seasonal items)
  • Delete: Permanently removes item (use for discontinued products only)

Common categories:

  • Boba Milk Tea
  • Coffee & Espresso
  • Fruit Tea
  • Specialty Drinks
  • Seasonal/Limited Time
  • Food Items
  • Toppings & Add-ons

Managing categories:

  1. Menu > Menu Management > Categories
  2. Add, edit, or reorder categories
  3. Assign items to correct categories

Pricing & Modifiers ​

Setting Base Prices ​

When adding or editing items, set the base price:

  • Regular size base price
  • Large size upcharge (if applicable)

Managing Modifiers (Add-ons) ​

Common modifiers:

  • Milk alternatives (Oat +$0.50, Almond +$0.50, Soy +$0.50)
  • Extra toppings (Jelly +$0.50, Pudding +$0.50)
  • Premium toppings (Cheese foam +$1.00)

To edit modifier pricing:

  1. Menu > Modifiers
  2. Find the modifier
  3. Update price
  4. Save changes

Common Admin Tasks ​

Updating Prices ​

When you need to change prices (seasonal adjustments, cost increases):

  1. Go to Menu > Menu Management
  2. Edit each affected item
  3. Update price
  4. Save and verify changes appear on POS

Best practice: Update prices during off-hours to avoid confusion during service.

Adding Seasonal Items ​

For seasonal drinks (Pumpkin Spice, Summer Specials, etc.):

  1. Add new item to menu (see "Adding New Menu Items" above)
  2. Assign to "Seasonal" category
  3. Remember: Contact FrontTab if printer issues occur
  4. Train staff on how to make the new drink
  5. Update wiki with recipe if needed

When season ends:

  • Deactivate (don't delete) seasonal items
  • Can reactivate next year without re-adding

Managing Stock (86'd Items) ​

When you run out of an ingredient and can't make certain drinks:

  1. Option A: Temporarily deactivate item in Menu Management
  2. Option B: Add note to item description "Currently unavailable"
  3. Option C: Use POS to mark item as "86'd" (if available)
  4. Notify staff so they can inform customers

Reactivate when ingredient is back in stock.

Troubleshooting ​

New Items Not Printing ​

See the warning box above under "Adding New Menu Items"

Quick checklist before calling support:

  1. Verify item has correct Printing Scheme set (Kitchen / Label / Packer)
  2. Check that printers are powered on and have paper
  3. Try printing an existing item to verify printers work
  4. Check if specific printers are affected (Kitchen only? Label only? All?)

If printers work for old items but not new items:

  • This confirms it's the printing scheme configuration issue
  • Contact FrontTab support immediately
  • Provide item details and which printers are affected
  • They will fix the backend printer routing remotely

Checking/Changing Printing Scheme ​

To view or edit an item's printing scheme:

  1. Go to Menu > Menu Management
  2. Find and click the item
  3. Look for "Printing Scheme" setting
  4. Should show: Kitchen / Label / Packer (or similar)
  5. If wrong, update it and save
  6. Note: Even with correct setting, new items may still need FrontTab remote fix

Items Not Showing on POS ​

If items appear in admin but not on staff POS:

  1. Check if item is activated (not deactivated)
  2. Refresh/restart POS system
  3. Check category assignment
  4. Verify item is set to "available"
  5. Contact FrontTab support if still not appearing

Price Changes Not Reflecting ​

Updated price but old price still shows:

  1. Clear cache on POS device
  2. Log out and log back in to POS
  3. Restart POS app/device
  4. If still wrong, check admin portal to verify change saved
  5. Contact FrontTab if changes not syncing

Lost Admin Access ​

Forgot password or can't log in:

  1. Use "Forgot Password" link on login page
  2. If that doesn't work, contact owner/manager
  3. If no one can access, contact FrontTab support to reset

Best Practices ​

  1. Test new items before launch - Add item, test on POS, verify printing before announcing to customers
  2. Train staff first - Make sure staff knows how to make new items before adding to menu
  3. Update wiki - Add recipes and instructions to wiki when adding new drinks
  4. Communicate changes - Tell staff about price changes, new items, discontinued items
  5. Backup before major changes - Take screenshots of current menu before big updates
  6. Off-hours updates - Make menu changes during slow times or before opening

FrontTab Support Contact ​

Add Support Information

This section needs to be filled in with actual FrontTab support contact info:

  • Support Email: [Add email here]
  • Support Phone: [Add phone number here]
  • Support Hours: [Add hours here]
  • Support Portal: [Add URL if available]
  • Emergency Contact: [Add after-hours contact if available]

Ask owner/manager for this information and update this page.

Future Improvements ​

Known issues we're working on:

  • ✅ Documented: Printer issues with new items
  • 🔄 In progress: Finding permanent fix for printer configuration
  • 📋 Planned: Automated menu sync between systems
  • 📋 Planned: Staff notification system for menu changes

Questions about POS management? Contact your manager or owner.

Internal documentation for Muse & Co staff only

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