Clock In & Out

How to Clock In

1. Open staff.ncmuse.co on your phone
2. Go to My Schedule
3. On mobile, tap the clock status button in the bottom bar (shows "Off Duty")
4. Tap the green Clock In button
5. Count the whole cash tip jar and enter the total when prompted. Your clock-in time is recorded first, so the count does not delay the start of your shift. If you need to start working right away, tap Count later — I'm already clocked in and add the count as soon as you can.

You'll see a confirmation and the status will change to "On Shift" with a running timer.

Running late? Clock in when you arrive, any time until your shift ends. You don't need approval for being late. You only need an owner's OK to clock in more than 30 minutes before your shift, or on a day you're not scheduled.

Managers: the dashboard doesn't have a clock. Go to My Schedule to clock in. If you're scheduled and not clocked in, a yellow banner shows on every page.

Taking a Break

While on shift:

1. Tap the clock status in the bottom bar
2. Tap Break (amber button)
3. The status changes to "On Break" with a pulsing indicator
4. When you're back, tap End Break

Break time is tracked separately and shown in your daily stats.

How to Clock Out

1. Tap the clock status in the bottom bar
2. Tap the red Clock Out button
3. Count the whole cash tip jar and enter the total (you count it when you clock in, too). If you truly can't count it, tap I can't count the jar right now and say why.
4. Closing? If you're the last one out, turn on I'm the last one out — closing the store. It's already on near closing time when nobody else is clocked in. The screen tells you what to leave in the jar and what to move to the register. If a coworker is still clocked in, leave it off: they close the jar when they leave.
5. Tap Save count & clock out. You'll see your total hours for the shift.

If clocking out fails, a red message stays under the clock: you are not clocked out until it goes through, so try again. See Cash Tip Jar for how the jar is split.

How Your Clock Times Assign Tips

• POS and online tips: Each tip is matched to the time its order happened. Eligible staff who were clocked in and not on a recorded break at that moment share that tip equally. Your clock-in, clock-out, and break times determine which transactions you share.
• Cash tips: Cash has no individual timestamps. The whole-jar counts at clock-in, clock-out, and any recounts measure how much was added between counts. That increase is shared among the staff who worked during that interval, weighted by their minutes worked.
• Cash stays in the jar during the day. At close, the last person counts the whole jar. The app records the amount to move to the register and the amount to leave as the $10 store float. Move only the amount the app says; then include it in the register closeout and secure the cash in the designated safe. The float is store money, not tips.

See Tip Pool & Distribution and Cash Tip Jar for details.

Forgot to Clock In or Out?

It happens. Fix it the same day so you're paid:

1. Go to My Schedule
2. Tap Forgot to clock in or out? under the clock. If your shift today has no punch, a yellow box with I forgot to clock in is shown there too.
   • Still clocked in? Tap Forgot to clock out earlier? to end the punch you're on at the time you actually left, or Forgot an earlier shift? for a different shift.
   • If the clock says You still have an open punch from…, tap Record when I left to close that old punch.
3. Enter the times you actually worked and a few words on what happened, then Save my hours

The owners get an email and approve it in Time & Attendance. Until they approve it, those hours aren't paid and don't share in tips, so don't wait. You can report shifts from the last 14 days; for anything older, ask Issac or Pinghui.

If you're scheduled and haven't clocked in, you'll get an email 15 minutes after your shift starts. If you're still clocked in 30 minutes after it ends, you'll get one asking you to clock out.

Viewing Your Stats

The clock panel shows:

• Today — Total hours worked today
• This Week — Total hours for the current week
• Break time — Total break minutes for today

TIP

You don't need to be at the store to clock in/out — the system is accessible from anywhere. But please only clock in when you're actually working!