POS System Guide
The POS (point of sale) system is the tool you use to take orders, process payments, and manage transactions. It is a web-based application that runs in the browser -- no special hardware or software to install. This page gives you a high-level overview of how the system works. For step-by-step instructions, see How to Use the POS.
Accessing the POS
| Detail | Info |
|---|---|
| URL | staff.ncmuse.co/pos |
| Works on | Any device with a browser (iPad, laptop, phone) |
| Login | Same credentials as your staff portal account |
The POS is part of the staff portal at staff.ncmuse.co. Once you are logged in, navigate to the POS page. It is designed to work on a tablet (our primary register device) but also works on a laptop or phone in a pinch.
Menu Categories
The menu is organized into color-coded categories so you can find items quickly. Each category has its own icon and color:
| Category | Color | What Is In It |
|---|---|---|
| Coffee | Amber | Americano, lattes, cappuccino, cloud lattes ($2 -- $8) |
| Boba | Purple | Classic boba milk teas, specialty boba drinks ($5.99 -- $7.50) |
| Milk Tea | Pink | Milk tea variations without boba by default |
| Fruit Tea | Orange | Syrup-based iced fruit teas ($6.50) |
| Snacks | Red | Light bites and packaged snacks |
| Seasonal | Blue | Limited-time drinks and seasonal specials |
| Workshops | Indigo | Sit and Paint ($25), Paint & Boba ($45), event tickets |
Toppings Are Separate
Toppings (boba, jelly, popping boba, cream caps) are not a category you tap into. They appear as add-ons after you select a drink; most are $1.00 and the register shows the price.
How It Works (Overview)
The basic workflow for every order:
Select Category --> Tap Item --> Customize --> Add to Cart --> Checkout --> Payment- Select a category from the color-coded grid.
- Tap the item the customer wants.
- Customize -- set sweetness, ice level, and any other options.
- Add toppings if requested.
- Add to cart -- the item shows up in the order summary on the right side of the screen.
- Repeat for additional items.
- Checkout -- review the order, confirm the total, and select a payment method.
Payment Methods
| Method | How It Works |
|---|---|
| Card (credit/debit) | Customer taps or inserts their card. Processed through Stripe. |
| Apple Pay | Customer holds their phone or watch near the reader. |
| Google Pay | Customer holds their phone near the reader. |
| Cash | Enter the amount received. The POS calculates change automatically. |
Card and tap payments are preferred because they are faster and there is less room for error. Cash is always accepted.
Label Printing
When an order is completed, a label automatically prints on the Brother QL-820NWB label printer behind the counter. The label includes:
- Customer's name
- Drink name
- Customizations (sweetness, ice level)
- Toppings
- Any special notes
If the Label Does Not Print
Check that the Brother printer is powered on and connected to Wi-Fi. The printer has a small status light -- green means ready, red means there is a paper or connection issue. If it still will not print, write the order on a cup manually and troubleshoot the printer when you have a moment. Check staff.ncmuse.co/printer-status to see whether the printer or the print server is the problem.
End of Day
At the end of your closing shift, you will need to close out the POS for the day:
| Task | What to Do |
|---|---|
| Cash count | Count all cash in the drawer and enter the total in the POS |
| Reconcile | Compare the POS cash total to the actual cash in the drawer |
| Close out | Confirm the end-of-day totals in the system |
The closing shift lead is responsible for the cash count and close-out. If you are on closing and the lead steps away, do not close out the register on your own -- wait for them to return.
For full details on end-of-day procedures, see the Closing Checklist.
Key Things to Remember
- The POS is web-based. If the page freezes, refresh the browser. Your cart may clear, but completed orders are saved.
- Always confirm the order with the customer before hitting checkout.
- If you make a mistake, you can void an order or process a refund. See How to Use the POS for those steps.
- Keep the POS tablet plugged in during your shift so it does not run out of battery.
Related Pages
- How to Use the POS -- Step-by-step tutorial for every POS action
- POS Management (Admin) -- Menu editing, reports, and admin features (managers only)
- Taking Orders -- The full order flow from greeting to handoff
Last updated: March 2026