Quick Start Guide

Welcome to Muse & Co! This guide will help you get started quickly.

Your First Day

1. Orientation

• Review this wiki thoroughly
• Meet the team and get contact information
• Tour of the facility and key locations
• Get your login credentials for:
  • POS system
  • Admin Portal
  • Scheduling system

2. Essential Skills

Before your first shift, familiarize yourself with:

1. Opening Procedures - How to prepare the store
2. Customer Service Basics - How to interact with customers
3. POS System - How to take orders and process payments
4. Basic Drinks - Start with our most popular items
5. Closing Procedures - How to close the store safely

3. Training Checklist

Click to expand training checklist

• [ ] Complete orientation
• [ ] Shadow experienced barista for opening shift
• [ ] Shadow experienced barista for closing shift
• [ ] Learn POS system basics
• [ ] Make 5 milk tea drinks supervised
• [ ] Make 3 specialty drinks supervised
• [ ] Practice customer greetings and order taking
• [ ] Learn inventory locations
• [ ] Complete equipment cleaning procedures
• [ ] Handle a mock customer complaint scenario
• [ ] Assist with an event setup (if applicable)

Core Responsibilities

Daily Tasks

• Greet customers warmly and professionally
• Take orders accurately using the POS system
• Prepare drinks following quality standards
• Maintain cleanliness throughout shift
• Restock items as needed
• Follow opening or closing procedures as assigned

Weekly Tasks (if assigned)

• Complete inventory counts
• Deep clean equipment
• Check expiration dates
• Report supply needs

Important Information

Contact Information

• General Inquiries: [email protected]
• Events: [email protected]
• Admin Portal: staff.ncmuse.co

No Phone Number

Muse & Co does not maintain a business phone line. All contact must be via email.

Emergency Contacts

See Emergency Procedures for critical contact information.

Portals & Systems

• Customer Portal: ncmuse.co - Public website
• Admin Portal: staff.ncmuse.co - Staff management
• Wiki: wiki.ncmuse.co - This documentation (internal)

Key Documents

Document	Purpose
Opening Checklist	Daily opening procedures
Closing Checklist	Daily closing procedures
Drink Standards	Quality expectations
Item Locations	Where everything is stored

Tips for Success

Pro Tips

1. Ask questions - Better to ask than make mistakes
2. Take notes - This wiki helps, but personal notes are valuable
3. Be proactive - Clean during downtime, restock before you run out
4. Stay organized - A clean workspace is more efficient
5. Communicate - Let team know if supplies are low or equipment issues arise

Next Steps

Now that you've completed orientation:

1. Review the Opening Checklist before your first opening shift
2. Study the Drink Categories to understand our menu
3. Read Customer Service guidelines
4. Familiarize yourself with Equipment guides

Good luck, and welcome to the team! ☕🎨